Shipping Policy

Shipping

Shipping Policy

Last updated: June 2026 · LTM Ventures — trading as Tumble & Twig

📅 Order Processing

All orders are processed within 1–2 business days of payment confirmation (excluding weekends and public holidays). Once dispatched, you will receive a shipping confirmation email with your tracking information.

Peak periods: During sales, promotions, or holidays, processing may take an additional 1–2 business days. If a significant delay is expected, we will notify you by email.

🌎 Estimated Delivery Times

The following delivery windows apply from the date of dispatch:

Region	Processing	Shipping	Total Est.
Netherlands	1–2 business days	7–12 business days	8–14 business days
Germany	1–2 business days	7–12 business days	8–14 business days
Austria	1–2 business days	7–12 business days	8–14 business days
Rest of EU	1–2 business days	7–12 business days	8–14 business days
United Kingdom	1–2 business days	7–12 business days	8–14 business days
United States	1–2 business days	7–12 business days	8–14 business days
Canada	1–2 business days	7–12 business days	8–14 business days
Australia	1–2 business days	7–12 business days	8–14 business days

Delivery timelines are estimates only. Delays caused by customs clearance or local postal services are outside our control.

🔍 Order Tracking

Once your order ships, you will receive a tracking number by email. Please allow up to 48 hours for tracking information to update after dispatch.

💷 Customs, Duties & Taxes

For orders shipped outside the EU (including UK, US, Canada, and Australia), customs duties and import taxes may apply upon arrival. These charges are the responsibility of the recipient and are not included in the order total or shipping fee.

Please note: We are not responsible for delays caused by customs processing. These delays are outside our control.

🚫 Lost or Delayed Shipments

If your order has not arrived within 20 business days of dispatch, please contact us at hello@tumbleandtwig.com. We will investigate and offer a replacement or full refund for any order confirmed as lost.

📍 Incorrect Addresses

Please ensure your delivery address is correct before completing your order. LTM Ventures is not responsible for orders delayed, lost, or returned due to an incorrect or incomplete address. Re-delivery charges may apply.