Privacy Policy

Privacy

Privacy Policy

Last updated: June 2026 · LTM Ventures — trading as Tumble & Twig

🏠 Who We Are

LTM Ventures (trading as Tumble & Twig) is the data controller for personal data collected through tumbleandtwig.com. We are subject to the EU GDPR and applicable data protection laws in the UK, US, Canada, and Australia.

Contact: hello@tumbleandtwig.com

📄 What Data We Collect

Contact info

Name, email, phone number

Delivery info

Shipping & billing addresses

Payment info

Processed securely via payment providers — we do not store full card details

Order info

Products purchased, order value, history

Technical data

IP address, browser, device, pages visited (via cookies)

Marketing prefs

Whether you have opted in to email marketing

🔎 How We Use Your Data

Process and fulfil your orders
Send order confirmation and shipping notifications
Respond to customer service enquiries
Send marketing communications (only with your consent)
Prevent fraud and maintain security
Comply with legal obligations
Improve our Site through analytics

⚖ Legal Basis for Processing (GDPR)

Basis	Purpose
Contract	To fulfil your order and our obligations to you
Legal obligation	Tax, accounting, and consumer protection compliance
Legitimate interests	Fraud prevention, site improvement, analytics
Consent	Marketing communications (withdraw any time)

👥 Sharing Your Data

Shopify Inc. — our e-commerce platform and data processor
Payment processors (e.g. Stripe, PayPal, Klarna) — to process payments securely
Shipping carriers — to fulfil and track your delivery
Email marketing platforms (e.g. Klaviyo) — order and marketing emails (consent only)
Analytics providers (e.g. Google Analytics) — to understand Site usage
Legal authorities — where required by law

We do not sell your personal data to third parties.

🌎 International Data Transfers

Your data may be processed in countries outside your own, including the United States, where our service providers operate. We ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses under GDPR).

📅 Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described, or as required by law. Order records are typically retained for 7 years for accounting and legal compliance.

🔑 Your Rights

Access your data Correct inaccurate data Request deletion Restrict processing Data portability Object to processing Withdraw marketing consent

California residents (CCPA): You have the right to know what data we collect, to delete it, and to opt out of the sale of personal information. We do not sell personal information.

Australian residents: You have rights under the Australian Privacy Act 1988 and the Australian Privacy Principles.

To exercise any right, email hello@tumbleandtwig.com. We respond within 30 days.

🍪 Cookies

We use cookies to operate our Site, remember your preferences, and understand how visitors use our Site. You can manage cookie preferences through your browser settings or our cookie consent banner.

💌 Marketing Communications

We will only send you marketing emails if you have opted in. You can unsubscribe at any time by clicking “Unsubscribe” in any marketing email or by emailing us directly.

👶 Children’s Privacy

Our Site is intended for adults aged 18+. We do not knowingly collect personal data from children under 13 (or 16 in EU member states). If you believe we have inadvertently collected such data, please contact us immediately.