Terms of service
Last updated: June 2026
These Terms of Service ("Terms") govern your use of the Tumble & Twig online store at tumbleandtwig.com ("Site"), operated by LTM Ventures ("we", "us", "our"). By placing an order or using our Site, you agree to these Terms in full.
1. About Us
Tumble & Twig is a trading name of LTM Ventures. We sell children's Montessori toys and baby products to customers in the European Union, United Kingdom, United States, Canada, Australia, and other countries worldwide.
2. Eligibility
By using this Site, you confirm that you are at least 18 years of age, or that you are accessing the Site under the supervision of a parent or legal guardian who agrees to these Terms.
3. Products
We make every effort to display product images, descriptions, and specifications as accurately as possible. However, we do not warrant that descriptions are error-free, complete, or current. We reserve the right to correct errors, update information, and limit quantities at any time without prior notice.
Product colours may vary slightly from what appears on your screen due to monitor settings.
4. Pricing
All prices are shown in the currency applicable to your region. Prices are subject to change at any time. The price charged will be the price displayed at the time your order is confirmed. We are not liable for pricing errors and reserve the right to cancel orders placed at an incorrect price.
Applicable taxes and duties may apply depending on your shipping destination. Where required by law, VAT or GST will be included in the displayed price or added at checkout.
5. Orders and Acceptance
Placing an order constitutes an offer to purchase. We reserve the right to accept, modify, or decline any order at our discretion. You will receive an order confirmation by email once your order is accepted. This confirmation does not constitute a binding contract until your order has been dispatched.
We are not responsible for orders lost due to incorrect address information provided at checkout.
6. Payment
Payment is required in full at the time of purchase. We accept major credit and debit cards, PayPal, and other payment methods displayed at checkout. By submitting your payment details, you confirm that you are authorised to use the payment method provided.
7. Shipping and Delivery
Orders are processed within 1–2 business days. Estimated delivery times vary by destination — please refer to our Shipping Policy for full details. Delivery timelines are estimates only and are not guaranteed.
8. Returns and Refunds
Please refer to our Returns & Refunds Policy for full details on eligibility, process, and timelines.
9. Intellectual Property
All content on this Site, including text, images, logos, and product descriptions, is the property of LTM Ventures or its licensors and may not be reproduced, distributed, or used without prior written permission.
10. Limitation of Liability
To the maximum extent permitted by applicable law, LTM Ventures shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or purchase of our products. Our total liability shall not exceed the value of the order in dispute.
Nothing in these Terms limits our liability for death, personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.
11. Governing Law
These Terms are governed by the laws of the Netherlands. Any disputes shall be subject to the exclusive jurisdiction of the Dutch courts, except where mandatory local consumer protection law in your country applies.
Customers in the United Kingdom, United States, Canada, and Australia retain all statutory rights available to them under their respective local consumer protection laws.
12. Changes to These Terms
We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated date. Continued use of the Site following any changes constitutes acceptance of the revised Terms.
13. Contact
For questions about these Terms, contact us at: hello@tumbleandtwig.com